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NEW DELHI: In a shocker, IndiGo ground staff manhandled and dragged a passenger at the Delhi Airport on October 15. The passenger, identified as Rajiv Katyal, had flown in from Chennai on 6E 487. After alighting from the flight, Katyal got into an argument with the staff over some issue and allegedly abused them.
This agitated the IndiGo ground staffer, about four in all, who stopped Katyal from boarding the bus which was to take him to the terminal. They then manhandled him and dragged him on the tarmac for over a minute. From the video, it appears that one of the ground staff had Katyal pinned to the ground by his throat, who in desperation fights back to free himself.
Almost three weeks after the episode, IndiGo apologised to the passenger after a video, shot by a person at the scene came to the public domain.
IndiGo president Aditya Ghosh said in a statement: “I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport. My personal apologies as this does not reflect our culture. I had personally spoken to the passenger and asked for an apology. At IndiGo, dignity of our passengers and staff is of utmost importance. Any act that compromises the dignity of either is of a serious concern to us. Under the code of conduct violation, this incident was investigated and stern action was taken against the staff. Once again my personal and sincere apologies to the affected passenger.”